With over a decade of IT experience, I've mastered systems, networking, cybersecurity, project planning, and execution.
Proficient in cost-saving measures and operational efficiency, I manage both capital and operational expenditures effectively. Seeking a challenging role in IT systems to leverage my expertise for impactful outcomes.
May 2023 - Present
Project planning, Implementation, Administration, Management
Consulted on solutions for Casino, Slot, and Hotel Management Systems. Assessed proposed technologies, hardware vendors, and solutions for the core server, network infrastructure, and disaster recovery. Facilitated the gathering of requirements and coordinated with suppliers for systems integration. Oversaw the implementation of User Acceptance Tests, project kick-offs, and migration to production.
Conducted interviews for IT candidates, developed pre-opening checklists, and established standard Operating Procedures for IT. Defined workflows across departments and consistently trained team members for operational support and risk mitigation. Managed projects by creating plans, assigning resources, setting timelines, and taking leadership roles.
Established Key Performance Indicators for team members to guide their roadmaps and ensure a goal-oriented approach. Implemented strategies to encourage a forward-thinking mindset and promote effective performance management
November 2021 - September 2023
Operation, Management
Led operational support across various departments including table games, slots, cage, marketing, and hotel operations, overseeing change requests to ensure adherence to Service Level Agreements (SLAs). Defined Key Performance Indicators (KPIs) for subordinates to guide team members in their professional development and reviewed performance appraisals.
Regularly attended Head of Department (HOD) meetings and directly reported to the Chief Operating Officer (COO).
Implemented an asset management system across all departments, ensuring comprehensive tracking and management of resources. Conducted thorough reviews of all services and license subscriptions, identifying opportunities to optimize costs and proposing strategies for cost reduction.
April 2019 - November 2023
Project planning, Installation, Configuration, Administration
Strategized, deployed, and managed server and network infrastructure, prioritizing high availability, scalability, and reliability. Orchestrated the planning and deployment of User Acceptance Testing (UAT) environments, collaborating with relevant departments for staging, project kick-offs, and seamless migration to production.
migrations such as Exchange Mail Server and casino management system, as well as the reconstruction of existing infrastructure.
Established standard operating procedures and administrator user guides to ensure consistency and efficiency across operations.
April 2018 - April 2019
Role and Responsibilities
- Manage Cisco ASA Firewall ( Site to site VPN, , Anyconnect, NAT/PAT...)
- Manage Cisco Switch ( Core, Distribution and Access Switch)
- Manage VOIP System ( SIP line, Extension...)
- Manage VMware, ESXi, Physical Server
- Manage and monitoring PRTG sensor for all server and facilities
- Daily Checklist all server room facilities and server health
- Monitor daily backup/replication VMware and Physical Server
- Manage file sharing, backup file sharing and recovery, security permission
- Mange Activate Directory, DNS, DHCP
- Exchange admin: create email, mailbox limited, address book standardize
- Server/network rack installation
- Support over hundred client workstations
December 2015 - April 2018
Server Infrastructure
- Manage VMware, ESXi, Physical Server
- Manage and monitoring PRTG sensor for all server and facilities
- Manage VOIP System ( SIP line, Extension...)
- Manage VMware, ESXi, Physical Server
- Manage and monitoring PRTG sensor for all server and facilities
- Manage storage device Synology
- Daily Checklist all server room facilities and server health
- Monitor daily backup/replication VMware and Physical Server
- Manage file sharing, backup file sharing and recovery, security permission
- Mange Activate Directory, DNS, DHCP
- Exchange admin: create email, mailbox limited, address book standardize
- Server/network rack installation
- Support over hundred client workstations
March 2013 - Nov 2015
Server Infrastructure
- Network System and Internet Service
- Computer repair, Printer, Telephone System, Door Lock System
- Support for over 200 workstations, printers, and others IT equipment.
- Install hardware and software for desktops, laptops and printers.
- Trouble-shooting the incidents of scanner, printer, fax machine, projector, telephone.
- Ensure all requested are responded to quickly and critical issued resolved quickly.
- Other work when company need
